Policies and general provisions

INTRODUCTION

www.olaben.com (the "Website") is operated by or on behalf Olaben Premium Company Limited, Enterprise Registration Certificate No. 0316102209 initial issuance on 08 January 2020 by the Business Registration of the Department and Planning of Ho Chi Minh City, having registered address at Level 12, Miss Ao Dai Building, 21 Nguyen Trung Ngan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam. If you place an order through this Website, upon confirmation that such order is accepted a contract of sale will be executed between you and Olaben, which will be governed by these Terms and Conditions and specifically by the Purchase Terms mentioned below.

PURCHASE TERMS

Please read these Purchase Terms carefully before ordering Products online from the Website.

PRODUCTS

We have different types of products as may be displayed on the Website from time to time. 
All Products shown on the Website are subject to availability. This means that, although we strive to ensure our Website reflects the availability of stock, a Product shown on the Website may no longer be available for purchase. 

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Olaben is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Website.

REQUIREMENTS TO CONCLUDE A CONTRACT WITH

You have to be 15 years of age or older and not otherwise legally incapacitated to enter into contracts to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to us in the request or order is accurate and complete. 

MAINTENANCE OF PRODUCTS

We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions

ORDER CANCELLATION

Please kindly contact our customer service for more details.

PRICE

The stated prices not include VAT. Prices are quoted in US dollas. 
We reserve the right to change, limit or terminate any special offers or discounts at any time.
Additional costs such as shipping, handling, delivery, postage, insurance and if applicable, customs fees and other government taxes, will be specified and charged to you separately. The costs vary for each Product and type of delivery. Any delivery costs will be charged separately, itemised and added to the total amount of the order.

METHODS OF PAYMENT

Please check the Website for information on available payment methods.

Olaben reserves the right to conduct an individual credit check for each order in accordance with the Olaben Privacy Statement. Depending on the results of this check, Olaben reserves the right to refuse certain methods of payment.

DELIVERY

Free Shipping is available for standard delivery for orders above a minimum spend of 200$ (subject to revision from time to time at our sole discretion).

Shipment of orders will take place on business days, not being a public holiday. Therefore, please, take into account any public holidays including any national and/or regional holidays in your country of residence. 

For detailed information about delivery periods, please check the specifications for the different types of delivery on the Delivery section of our Website.  Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and you hereby waive your rights to claim. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, we may, at our discretion, refund to you the full cost of Express delivery. This means that your complete order of Products will take longer to deliver.

In the unlikely event that after entering into the contract of sale, we cannot, could not or can no longer deliver (part of) your order and are not responsible for this situation, we will be entitled to terminate the contract of sale. We will, of course, inform you as soon as reasonably practicable and reimburse any payments made.

EXCHANGE POLICY

We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy as stipulated in Returns and Refunds Policy section.

DAMAGED OR DEFECTIVE PRODUCTS

For Olaben, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. Olaben has a legal obligation to make sure that our products conform to the contract of sale.

Returned Products are inspected by the Olaben Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any manufactured defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:

Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us via email customercare@olaben.com or hotline 089 999 20 88

USE OF THE WEBSITE

Please read these Terms and Conditions for website use (“Use of  the Website Terms and Conditions”) carefully before using the Website and any Olaben content on social media websites, including without limit Facebook and Instagram (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
 

CONTENT ON THE WEBSITE

All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software, is owned by OLABEN.

All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with OLABEN, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of OLABEN unless otherwise expressly agreed. All such rights are reserved.
 

COPYRIGHT AND TRADEMARKS

All trademarks, service marks, logos and trade names which appear on products of OLABEN, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Olaben, its affiliated companies or its licensors and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without Olaben' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of Olaben.
 

DISCLAIMER OF WARRANTIES

The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
Olaben does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. 

Further, Olaben will not provide for specific IT infrastructure or connectivity. Thus Olaben cannot represent or warrant the Website will be uninterrupted or error free. Olaben does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
 

MISUSE OF THE WEBSITE

You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Olaben may deny you access to the Website at any time in its sole discretion, and which shall include situations where Olaben believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.

You are also prohibited from using the Website to advertise or perform any commercial solicitation.

You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person's use of the Website or to help facilitate any third party to purchase any product on the Website.

You may not attempt to gain unauthorised access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorised means.
 

USER GENERATED CONTENT

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials at you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary.

Accordingly, Olaben shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). 

Olaben reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which Olaben believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Olaben.
 

MISCELLANEOUS HOW CAN YOU CONTACT US?

If you have any questions or comments about the Website or the Olaben Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here.
 

AMENDMENTS TO THE OLABEN TERMS AND CONDITIONS

We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.

The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the Olaben Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).

Please check the Olaben Terms and Conditions periodically for changes.
 

DATA PROTECTION

Olaben fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose we use your information, and under what circumstances we disclose information to third parties please see our Privacy Statement and Cookie Policy, which are incorporated into and form part of these Terms and Conditions.

By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our  Privacy Statement.

Olaben Premium Company Limited, Level 12, Miss Ao Dai Building, 21 Nguyen Trung Ngan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam.

Enterprise Registration Certificate No. 0316102209 initial issuance on 08 January 2020 by the Business Registration of the Department and Planning of Ho Chi Minh City