Returns & Exchanges

If you’re having second thoughts about your gear, don’t worry, send it back! We want you to be completely happy with your new purchase.

RETURN POLICY

  • Products must be returned within 15 days from the delivery day to return it.

  • We will gladly accept unworn, unwashed, unaltered products with all original tags still attached.

  • Accessories cannot be returned once purchased

  • We only offer refunds onto the original payment method used to make the order.

  • Please allow 2 to 5 business days to process the return once we receive it.

  • Olaben is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

  • Olaben currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.

  • The return policy is not applied to products in the sale promotions.

  • Olaben does not accept returns for third-party retailers.

  • Purchases paid for using split payment (part gift card, vouchers,…) will always be refunded to the gift cards.


EXCHANGES & PRICE MATCHING

We currently do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

HOW TO RETURN, PROCESSING & REFUNDS

Domestic (Within Vietnam)
International (Outside Vietnam)

Start a return

  • You can now start a return by clicking here and follow the steps. Customers outside Vietnam will be responsible for return shipments & cost.

  • Print your return form & label

  • Package your items

  • Ship your package

Once you have received an email with your Return Authorization Number, please pack up the items you'd like to return. We recommend using a carrier that offers tracking. 
Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent at customercare@olaben.com

PROCESSING & REFUNDS

  • Please allow 2 to 5 business days to process your return once it’s received. You will be notified via email once a refund has been issued!
  • We will refund the price of the merchandise. Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
  • For any questions, please contact the website’s owner:


 

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